Privacy Policy

Information We Collect

We collect several types of information to provide and improve our services:

1. Personal Information

When you create an account or submit a translation request, we may collect:

• Full name and contact information, including email and phone number
• Address and country of residence
• Payment information processed securely through payment gateways
• Documents you upload for translation

2. Usage Data

We automatically collect information about how you interact with our website:

• IP address and browser type
• Pages visited and time spent on our site
• Device information and operating system
• Referring website addresses

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process and deliver your translation requests
• Account Management: To create and manage your account
• Communication: To send order updates, invoices, and service announcements
• Quality Improvement: To enhance our services and user experience
• Security: To detect and prevent fraud or unauthorized access
• Legal Compliance: To comply with applicable laws and regulations

Document Confidentiality

We take document confidentiality very seriously:

1. Confidentiality Commitment

All documents submitted for translation are treated as confidential. We:

• Sign non-disclosure agreements with all our translators
• Use secure file transfer protocols, including SSL/TLS encryption
• Implement access controls to restrict document access
• Regularly audit our security measures

2. Document Retention

Your documents are retained according to the following schedule:

• Active projects: until completion plus 30 days
• Completed translations: 1 year for reference purposes
• Original documents: deleted upon request or after 6 months
• Financial records: 7 years as required by law

3. Right to Request Deletion

You can request deletion of your documents at any time by contacting us. We will:

• Permanently delete your documents from our servers
• Remove any physical copies, if applicable
• Confirm deletion in writing

Data Protection & Security

We implement robust security measures to protect your data:

1. Technical Security

• SSL/TLS encryption for all data transmissions
• Secure server infrastructure with firewalls
• Regular security updates and patches
• Encrypted database storage

2. Organizational Security

• Employee confidentiality agreements
• Regular security training for staff
• Access control and authentication systems
• Incident response procedures

3. Third-Party Services

We use trusted third-party services that comply with international data protection standards:

• Payment processors, PCI DSS compliant where applicable
• Cloud storage providers with encryption at rest
• Email service providers

Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Objection: Object to processing of your data
• Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the information below.

Cookies Policy

We use cookies to enhance your experience on our website:

1. Essential Cookies

Required for basic website functionality:

• Session management
• Authentication and security
• Load balancing

2. Analytical Cookies

Help us understand how visitors use our website:

• Page visits and navigation patterns
• Traffic sources and user demographics
• Performance metrics

3. Preference Cookies

Remember your settings and preferences:

• Language preferences
• Display settings
• Regional settings

You can control cookie settings through your browser. Disabling cookies may affect website functionality.

Policy Updates

We may update this privacy policy from time to time. We will:

• Post the updated policy on this page
• Update the "Last Updated" date
• Notify registered users of significant changes
• Provide a summary of changes where appropriate

We encourage you to review this policy periodically to stay informed about how we protect your information.